Refund Policy

Merchandise:

We guarantee your satisfaction on every product we sell and offer a replacement or refund (less shipping & handling and a 20% restocking fee) on any order returned within 30 days of purchase meeting the following criteria - product is in its original packaging and a copy of the original purchase receipt is enclosed. For orders over 30 days - no return or refund is offered.

How to Arrange a Return:

For qualifying refunds (less shipping & handling and a 20% restocking fee), simply call 1-866-965-TONI for return instructions. Again, in order to complete your return - product must be in its original packaging and a copy of the original purchase receipt must be enclosed with the return.