Merchandise:

We guarantee your satisfaction on every product we sell, and offer a replacement or refund (less shipping & handling and a 20% restocking fee) on any order returned within 30 days of purchase meeting the following criteria - Product is in its Original Condition and Packaging, and a copy of the Packing Slip is enclosed clearly marked with a RMA Number.  

For Orders Over 30 Days or Without a RMA Number - No Replacement or Refund will be Issued.

Certain Clearance and Discontinued Items are NOT subject to a Refund.

How to Arrange a Return:

To obtain a RMA Number for qualifying replacement or refund (less shipping & handling and a 20% restocking fee) - please email: customercare@tonibrattin.com for your specific return instructions.  

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Replacement and Refund will not be issued on Items Previously Exchanged.

All returns received without a RMA Number will be discarded and No Replacement or Refund will be Issued.

Again, in order to complete your return - Product must be in its Original Condition and Packaging, and a copy of the Packing Slip must be enclosed clearly marked with a RMA Number.